For starters, the company is trying hard to build a partner channel so end users can have local support and training. There are three big advantages to buying SugarCRM. SugarCRM is very similar to but it's priced much lower at only about $50 per month per user.
#SWEET CRM PROGRAMMER FULL#
But be careful - there are small business offerings but to get the full benefits you can spend as much as $125 per month per user for the product which can be prohibitive for a lot of companies.
Reporting is fantastic and its service and collaboration tools are among the best in the business. I like the fact that they have their own passionate developer community and platform and its parent company is publicly held and a thought leader in the industry. is the most well known of the group - it's mature, well written, easy to use and extremely popular. All of these applications have the features mentioned above that ensures nothing will fall the cracks and you won't be looking like a dope. But I love the others too - I just don't have enough resources to be able to service them. Of these, my company sells Microsoft CRM and ZohoCRM. They are:, SugarCRM, Microsoft Dynamics - CRM, Highrise and ZohoCRM. Hosted applications have grown in popularity over the years. But be careful - some of the business owners I know are concerned about the downsides: among them is that your data is hosted by someone else outside of your business and the long term cost (which usually involves paying monthly fees per user) tends to be significantly higher than just buying a system outright. The benefits of a hosted system are many: they are generally quick to get up and running, can be accessed from anywhere and require less cash up front to get started. Please remember that choosing a hosted CRM system is a cultural decision. I'm going to recommend my favorite hosted CRM applications. And if you're looking for a CRM application for your company, allow me be your gardener here. You should be able to communicate by mass letters or emails to a group of customers all sharing common data so that you can send them an alert when there's a safety issue about a product they purchased or a group message to everyone who has blue eyes, green hair and lives in Michigan if that's the sort of thing you like to track. You should be able to run reports on these activities. So your CRM system should be able to track a history of phone calls, appointments, emails and other activities with each and every person who does business with your company. Because there's nothing worse than when a salesman innocently calls a customer to promote your new product yet he doesn't know that the same customer is furious with an ongoing service issue. Nothing gets left out.Īnd you shouldn't look like a dope either. And all this information should be shared among your employees. It has the ability to schedule follow-ups for others in your company.
A good CRM system has calendars, activity lists and forms so that this kind of information doesn't fall through the cracks. A good CRM database ensures that nothing falls through the cracks and you don't look like a dope.īy not falling through cracks, I mean that the database keeps track of anything pending for a customer, supplier or partner. Of people and companies that do business with your company.
What is a CRM application, you ask? That's the easy part.
And unless you're in the CRM business you'll be just as clueless when it comes time to research CRM applications. Unless you're a full time gardener you're really not going to know which is the best hose for your needs. Just like there are dozens of good hoses available for sale at Home Depot. There are dozens of good CRM applications on the market today. This experience taught me what it feels like when a small business owner is looking for the right hosted Customer Relationship Management (CRM) system for his business. There are too many garden hoses to choose from. There are hoses made by Flexogen, Craftsmen and Teknor. There are fifty foot hoses and hundred foot hoses. I found that Home Depot actually sold dozens of different types of garden hoses. Ever do this? All I wanted was a simple garden hose. The other day I went into Home Depot to purchase a garden hose.
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